We offer a 12 month Limited Warranty for all of our products, and a 28 month Limited Warranty on our Hydraulic Pumps. The time frame of liability starts on the date of delivery, once the order has been paid in full. Our Warranty is limited to the original purchaser and only for replacement parts and/or full replacements, labor and/or repair cost are not covered.
If a defect arises and a valid claim is received within the warranty period, then we will either(a) send a replacement part at no charge or (b) send a full replacement that is equivalent in functionality at no charge.
- – Defects caused by ordinary wear and tear, insufficient maintenance or improper operation and handling or use by the Owner.
- – Defects caused by failure to abide by the weight restrictions.
- – Defects caused by modifying, disassembling, servicing, or reassembling by any Third Party
All claims must be made in writing to Salonz Direct, LLC at firstname.lastname@example.org and must include photos and a description of the defect. In order to obtain a replacement item, the product must be delivered to our Warehouse first, and the Limited Warranty does NOT cover the Customer’s shipping cost. All warranty services must be pre-approved by Salonz Direct, LLC prior to being sent back and must include the provided reference number. No cash refunds will be provided.
Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period.
If you have any questions about our Limited Warranty or Claims Process, please contact us at email@example.com.